You’d think it’d be easy...
We move from one side of town to the other. No more than a mile and a half. I promptly call Verizon on closing day, June 2nd, and ask “Can I just move my phone number and DSL service?” Of course!, No Problem! They say. We’ll turn in off at the one apartment one day, and turn it on at the house the next.
BUT…
All of a sudden, five days early, on the 15th instead of the 20th, DSL and the phone go dead at the apartment. They got uppity and transferred the number early. That’s fine, I think. I can wait a few days for phone and DSL, until after the move.
BUT…
All of a sudden, DSL has been moved to the 28th. Something about needing phone service at the house for two weeks before the DSL can be installed. Odd, since the last owners had DSL already. OK, That’s three weeks without email, internet, and World of Warcraft. Ouch… But I can manage it.
BUT…
On the 16th, the phone line goes dead at the new house. Someone went and turned off the new house instead of the apartment, according to a “provisioning department error”. Odd thing, since the phone at the apartment IS ALREADY OFF!!!
BUT…
They get the phone line on, inexplicitly, on the morning of the 20th, right after I call and complain, so I am somewhat happy about it. All seems to be well again.
BUT…
Finally, the 28th comes around…Hmm…that’s funny, no internet connection. Well, they said it may take until 6pm. I call DSL customer care, and they make me turn off and on the computer, turn off and on the modem, jump on one foot, and recite the pledge of allegiance, and nothing. They tell me to wait until after 6pm and call back to see if it is on.
So…
The DSL order got cancelled, because the address on the service department’s list has no phone service. Duh, that’s my old address, not the address I ordered DSL for! It’s not the address I called to confirm four times since I suspected this may happen, because of the phone service error earlier!!!
So…
I get to the cancellation department, and they assure me that it will be up in two to four business days. I tell them that this has been horrendous, and I am at the verge of canceling all Verizon services. I tell them they have until the 5th, If I have no service then, it’s all over…
On the World of Warcraft front, Chriasas sits on the outskirts of Andorral, doing nothing, since I’ve not been on since the 15th…